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Seller's rules & regulations
1. Seller is required to fulfill the delivery within the stipulated delivery time by using the delivery method selected by the buyer. Sellers are advised to set a delivery time frame that they can commit and deliver, as advertised on their listing. If a seller does not fulfill the order according to the delivery method as stated in the order, the seller is fully liable in the event of a trade dispute, and MMORDER reserves the right to take appropriate action including but not limited to refund the order to the buyer. Good practices and reliable sellers attract the most customers. Sellers should log on to their accounts as often as possible as this would reflect their online/offline status on their sales listing. This increases the chance of a potential customer placing an order from their list.
2. Seller is required to capture screenshots (PrintScreen before and after the trade) or provide video evidence of the trade, then upload them to the order details page once delivery is completed.
3. Seller is not allowed to request for order cancellation. Seller may be required to provide obligatory compensation to the buyer if an order is canceled or delayed due to seller's negligence. The stock level must be accurate at all times. For example, if the stock level is set to 1000 gold, you are expected to deliver 1000 gold to the buyer. Make sure you have the item in possession before creating the listing.
4. All communication and correspondence between the seller and the buyer must be done through the MMORDER Chat Application. Refrain from chatting in-game.
5. Seller is not allowed to provide offsite trade or personal offers in any way (see Offsite Trading below). Any sellers found doing so will have their MMORDER account permanently banned.
6. Communications with buyers must be courteous. We strictly prohibit the posting of harassing content, including but not limited to threats of violence. If you believe there has been a violation of any of our policies, please report it to us immediately.
7. Seller is not allowed to create more than one MMorder account. Any seller found doing so is subject to penalties or even a permanent ban of the account.
8. If a trade dispute or chargeback arises due to reasons that are caused by the sellers, such as delivery delay, a product that does not work, or did not upload proof of delivery as required, sellers are liable for all costs and damages associated with such disputes.
Offsite Trading
MMorder takes very seriously the trade practices conducted at our marketplace. While it is a rare occurrence, it has been reported on occasions where honest users are harmed by fraudulent actions/intentions of hoodwinkers. Trade conducted and completed within the MMorder platform ensures that the order has gone through GamerProtect's verification checks and cleared appropriate protocols. Offsite trade will not receive any assurance from MMorder either in mediation or indemnification as we are not liable for the actions of individuals taken outside of our trading platform.
We have enacted a policy for sellers currently to demonstrate a solid stance against soliciting offsite trade. Even if the intentions are pure, things can still go wrong, and therefore these proactive steps are being taken to ensure the safety of our honest users. If a seller is caught embezzling traffic from MMORDER to complete trade offsite, their accounts will be suspended. If a buyer, or seller tries to lure you to engage in offsite trading activities, please report it to us immediately. You may after all, save yourself and others from being unnecessarily affected by fraudulent activity.
Seller's Offense
1st Offense
- Your MMORDER account will be suspended temporarily (remove listings, disable payment withdrawal and selling permission, cancel any pending payments).
- You may contact MMORDER via [email protected] and produce a formal written appeal for your case. Our respective management shall review the case before deciding on the outcome.
- A penalty of USD150* is to be paid directly to us via specific payment gateways or deducted directly from the seller's available balance, prior to the release of the account.
- Any partial delivery made will be deducted and a full refund shall be issued to the buyer.
*Subject to change
2nd Offense
- Your MMORDER account will be suspended permanently.
- Your entire account and its contents will be revoked (including any available funds in the account).
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